How to Contact Affirm Customer Service

Affirm offers several ways to get in touch with their support team.

In this article, we’ll walk you through the various methods to contact Affirm customer service.

How to Contact Affirm Customer Service

Affirm offers multiple ways to contact customer support. Here are the best ways to reach out to Affirm’s customer service:

Phone Support

If you prefer to speak with a real human, you can call Affirm’s customer service number at 1-855-423-3729.

This direct line will connect you to a representative that can assist with Affirm account issues, payment inquiries, or general questions.

Phone support hours of operation are from Monday to Sunday, 7 AM to 10 PM CT.

Email Support

If you prefer to use email, send a quick note to help@affirm.com.

For faster service, we recommend providing your full name, order number, and a detailed description of problem you are having.

Affirm should respond within 1-2 business days.

Live Chat

You can access Affirm’s live chat feature through their website or mobile app.

Just Click the “Help” or “Contact Us” button to initiate a chat session.

Live chat offers real-time assistance for quick questions and immediate support 7 days a week. It’s best for getting questions answered quickly.

Like a lot of large companies, Affirm has moved to using AI chatbots for answering customer issues. Max Levchin even stated, “We’ve been investing really heavily in this idea that Gen Z consumers really love chatting versus calling and they have no problem chatting with an Al, especially if the Al is intelligent,”

One of the major BNPL players Klarna also utilizes AI chatbots for it’s customer service.

Alternative Affirm Support Options

Affirm offers additional resources beyond direct customer service to help you find answers and resolve issues.

Affirm Help Center

Affirm’s Help Center is a comprehensive knowledgebase packed with answers to common questions about Affirm.

You’ll find detailed articles on account management, payments, and general service information. 

You can visit the Affirm Help Center at anytime allowing you to troubleshoot issues when it’s convenient for you.

When Should You Contact Affirm Customer Service?

Affirm’s customer service team is ready to assist you with various issues related to your account, payments, and purchases. Here are some common situations when you’ll want to reach out:

Payment Problems

Reach out to Affirm’s support team when you encounter payment difficulties, including:

• Trouble making a scheduled payment.
• Questions about payment due dates or amounts.
• Requests for payment extensions or adjustments.
• Issues with automatic payments.
• Concerns about late fees or interest charges.

Merchant Disputes

If you are having an issue with a merchant, this is when you should reach out to Affirm customer support;

• Items that never showed up at your doorstep.
• Products that arrived damaged or not as advertised.
• Refund requests that seem to be stuck in limbo.
• Duplicate charges for the same purchase.
• Unauthorized transactions on your account.

Affirm Customer Service

Whether you prefer a phone call email or live chat Affirm’s support team has always been good and willing to help in WalletWell’s experience. Just remember to try to be cordial and friendly when you interact with support agents. It’s a job to them and they may not have all the right answers immediately.

It’s best to gather relevant information before contacting Affirm support and communicate clearly for the best service.

What’s your experience been with Affirm customer service? Good or bad?