How to Contact Klarna Customer Service

Need help with your Klarna account or have a question about a purchase? Contacting Klarna’s customer service is easy and straightforward.

WalletWell will guide you through contacting Klarna’s customer support team.

How to Contact Klarna Customer Service

Here’s how to get in touch with the Klarna customer service team.

Klarna Phone Support

Klarna used to offer phone support but according to the website, they only offer callbacks these days. 

What does this mean?

You can go to the Klarna support page and make a request. Then a human support agent will call you back. Klarna does NOT provide public numbers for reaching out to it’s support team.

We used to publish them here, but they do not work. Any Klarna number you find online won’t take outside calls so we don’t publish them anymore.

You used to be able call Klarna and speak with a real human. The Klarna support team was available Monday through Friday from 9am-8pm EST, which was pretty decent support hours if you ask me.

Klarna Live Chat

What is the best way to contact Klarna customer service?

Here at WalletWell we recommend you click the chat bubble on Klarna’s website or app to connect with a support agent.

This is the best way to connect with a support if you want an issue resolved quickly. Keep in mind you are going to talk with an AI chatbot first and will need to escalate if you want a real human to respond via livechat.

Klarna Email Support

Another good way to reach out to Klarna is to shoot them an email or support ticket.

You can also use this form to contact Klarna US.

The contact form is best if you have a complex issue. This could include fraud, refunds, etc.

For other countries we recommend you check the Klarna website as that form is long good for US customers.

Tips for Reaching Klarna Customer Service

When you need to contact Klarna customer service, there are a few things you can do to ensure a smoother and more efficient support experience. This is from talking with Klarna customers and our own experiences dealing with BNPL issues.

To avoid long wait times and get a quicker response;

• Reach out during off-peak hours, typically early morning or late evening is best.
• Avoid contacting on weekends or holidays when support teams may be limited.

Monday tends to be the busiest day for Klarna customer service, so if your inquiry isn’t urgent, try reaching out later in the week on another day.

Klarna’s founding date is August 10, 2005, and the company has grown quite a bit in that time. Klarna now serves millions of customers and retailers around the world. Klarna processes around 2.5 million transactions everyday.

So try to be patient and keep your cool when you wait for the right response. 🙂

Information to Have Ready

Make sure you have all the necessary information to provide when asked by Klarna support.

It will save you time and make getting your problems solved a whole lot faster.

Here’s the info that you should gather when talking with support;

• Your Klarna account details, including your email address and user ID.
• Order numbers or transaction IDs.
• Specific dates and amounts for the purchases in question.
• Any relevant screenshots or email correspondence.

Having these details ready will help the customer service representative quickly understand and address any issues you are having.

Klarna’s Customer Service Response Times

Klarna’s customer service team strives to provide fast support when they can. What type of realistic wait times can you expect?

Chat Response Time

Klarna’s live chat feature, available 24/7 on their website and mobile app, offers the quickest response times.

You’ll be connected with an AI chatbot agent immediately. This makes live chat the ideal option for most inquiries that are simple.

Email Response Time

When you fill a message via the form, you can typically expect a response from Klarna within 24 -48 hours. This is at least our experience when reaching out to Klarna customer support via the website form.

To ensure a fast response, be sure to include relevant details in your email, such as your Klarna account information, order numbers, purchase dates, and any previous correspondence. The more context you provide, the better equipped the team will be to assist you as we said above.

While email response times may be slower than using live chat, as WalletWell has found it’s a better option for more complex Klarna issues. 

Klarna and AI Customer Service

Klarna’s CEO Sebastian Siemiatkowski has had a bromance with OpenAI since they released the groundbreaking AI tool ChatGPT back in 2022. 

Klarna’s goal is to replace hundreds of customer service agents with AI. Specifically using ChatGPT tech to replace real human customer support.

Is this a good or bad for the Klarna customers? Let us know with a comment below.