Need help with your Klarna account or have a question about a purchase? Contacting Klarna’s customer service is easy and straightforward.
Klarna offers multiple ways to get in touch with customer support.
We’ll guide you through the various methods of contacting Klarna’s customer support team. Whether you prefer to reach out via phone, email, or live chat, we’ve got you covered.
Ways to Contact Klarna Customer Service
You’ve got questions, and Klarna’s got answers! Here’s how to get in touch with the Klarna customer service team.
Klarna Phone Support
Give Klarna a ring at 1-844-552-7621 to speak with a real human. They’re available Monday through Friday from 9am-8pm EST. No need to press 1 for English – every rep speaks your language!
Klarna Live Chat
Want help in real-time? Click the chat bubble on Klarna’s website or app to instantly connect with an agent. They’re standing by 24/7 to assist you. Just type, hit send, and voila – your Klarna genie appears to grant your customer service wishes.
Klarna Email Support
Prefer expressing yourself in writing? Shoot an email to Klarna at customerservice-us@klarna.com. Craft that perfect message, click send, and an agent will get back to you ASAP. It’s like having a pen pal, but one who solves your Klarna conundrums.
You can also use this form to contact Klarna US as well.
Tips for Reaching Klarna Customer Service Quickly
When you need to contact Klarna customer service, there are a few things you can do to ensure a smooth and efficient experience.
Here are some tips to help you get the support you need in a timely manner.
Best Times to Contact
Timing is everything when it comes to reaching out to Klarna customer service. To avoid long wait times and get a quicker response;
- Call during off-peak hours, typically early morning or late evening.
- Avoid contacting on weekends or holidays when support teams may be limited.
- Use the AI live chat for immediate assistance, as it’s available 24/7.
Keep in mind that Mondays tend to be the busiest days for Klarna customer service, so if your inquiry isn’t urgent, try reaching out later in the week.
Information to Have Ready
Before you pick up the phone or start typing that email, make sure you have all the necessary information to provide when asked.
Trust WalletWell, it’ll save you time and make the process a whole lot smoother!
Here’s what you should have ready:
- Your Klarna account details, including your email address and user ID.
- Order numbers or transaction IDs related to your inquiry.
- Specific dates and amounts for the purchases in question.
- Any relevant screenshots or email correspondence.
Having these details ready will help the customer service representative quickly understand and address your concerns.=
Klarna’s Customer Service Hours
Klarna’s customer service team is available to assist you during specific hours. Here’s a breakdown of when you can reach them on weekdays and weekends.
Weekday Hours
Klarna’s US customer service is available Monday through Friday from 9am to 8pm EST.
During these hours, you can contact them via phone at 1-844-552-7621, live chat on their website or app, or email at customerservice-us@klarna.com.
Weekend Hours
Need help on the weekend? No worries! Klarna’s got you covered.
While phone support isn’t available on Saturdays and Sundays, you can still get assistance through live chat or email. The live chat feature on Klarna’s website and app is available 24/7, so you can get real-time help even on the weekends.
If your issue isn’t urgent, you can send an email to customerservice-us@klarna.com.
Klarna’s Customer Service Response Times
Klarna’s customer service team strives to provide prompt assistance through all of these various channels. What type of wait can you expect?
Phone Response Time
When you call Klarna’s customer service hotline at 1-844-552-7621, you’ll typically be connected with a representative within 5-10 minutes during regular business hours (Monday-Friday, 9am-8pm EST).
To minimize wait times, it’s best to call during off-peak hours and avoid weekends or holidays when call volumes are higher.
If you need assistance in a language other than English, simply request a representative who speaks your preferred language.
Klarna’s team is multilingual and International and ready to help.
Chat Response Time
Klarna’s live chat feature, available 24/7 on their website and mobile app, offers the quickest response times. In most cases, you’ll be connected with a chat agent within 1-2 minutes. This makes live chat the ideal option for urgent inquiries or when you need real-time support.
To access live chat, simply click the chat icon on Klarna’s website or tap the “Support” tab in the app. Have your account details and order information ready to help the agent assist you more efficiently.
Email Response Time
When you send an email to customerservice-us@klarna.com, you can expect a response within 24 hours. Klarna’s email support team works diligently to address all inquiries in a timely manner.
To ensure a prompt and accurate response, be sure to include relevant details in your email, such as your Klarna account information, order numbers, purchase dates, and any previous correspondence. The more context you provide, the better equipped the team will be to assist you.
While email response times may be slower than phone or chat, it’s a great option for less urgent matters or when you prefer written communication. Plus, you’ll have a record of the conversation for future reference.